Frequently Asked Questions

Registration FAQs

PB21 is scheduled for July 19-23, 2021 . The platform will open to registered attendees to create your profile and view select content on July 6, 2021. Content will remain available to attendees and exhibitors up to 1 year after the event. During that year, you can access all of the content in our On-Demand Library.

No! Registration will remain open throughout and up to 30 days after the Conference. If you register during the conference dates, please allow approximately 20-30 minutes for your confirmation email to come through. You can find your Registrant ID and other information on accessing the virtual platform in the confirmation email. Register Now!

If you do not receive your confirmation email, please contact

Programming FAQS

You can view the event schedule by clicking HERE. This schedule is subject to change as we will be continually adding new events and programming details. You must be logged into the platform to access many features.

The schedule will be in US Eastern Time (ET) each day. Check the times for your time zone here.

Registered attendees at the standard or group rates will have access to all talks on-demand after their original session time. These can be accessed for up to a year after the conference.

Networking FAQs

There are several ways to connect with fellow colleagues:

  • Registered attendees will receive a link to set up your profile. Upload a photo, add your bio and link to your social media accounts. You can browse other attendees’ profiles and connect with them directly. 
  • Choose from many networking sessions that will be ongoing throughout the conference 
  • Chat with other attendees in any session via the chat room function.

You can navigate to the person you’d like to message by going to Attendees on the left-hand navigation, then searching for the person, clicking into their profile, and selecting the chat button at the top. To check for new messages, select “Show Only My Chats” under the users search bar (or above the X, Y, Z of the alphabet).

Platform FAQS

All registered attendees will receive an email with their unique login information in the beginning of July 2021, that can be used to log in to the website here. If you do not remember, or did not receive your log-in information, email

Google Chrome or Mozilla Firefox is the preferred internet browser.

The platform does not recommend accessing the conference while on your VPN. You may need to reach out to your IT administrator to surpass the firewall.

Yes! Click here to run a system check. This page will run a series of checks on your computer and web browser to get confirmation that your device is suitable to use the full potential of the conference website. If there are any problems then you will see either yellow warnings (things that can be improved) or red warnings (things that may limit your experience). Your organization’s IT support team may be able to help you resolve any of these that are beyond your capabilities.

The platform does not recommend accessing the conference while on your VPN. You may need to reach out to your IT administrator to surpass the firewall.

Once logged into your account, you are able to Favorite a session by clicking the star on the right side of each session. This will add it to the My Schedule page. This can be removed by clicking the star icon again. If you want to add a specific talk from a session, you can navigate to that session, then to the specific talk, and click the Favorite button at the top of the page.

Each session will have a Live Stream button at the top or the session page. This button will be locked until shortly before the scheduled session time, at which point you’II be able to enter the session room. Once you have entered the live stream viewer, take a moment to familiarize yourself with the icons that are available: 

  1. Ascending Vertical Bars: These will control the volume of your livestream. Click a box and tumit blue to increase the volume, or grey to decrease the volume. 

2. Expanding Arrows: This will control the size of your screen. Click once to enter the full-screen viewer, or dick again to return to the original size.

While logged into your account, you can navigate to your profile by clicking on your first name and last initial in the top right corner, clicking the drop down arrow, and selecting My Conference Profile. To add a photo, click Upload Photo, crop as needed, and then click Save My Profile.

Currently, the platform is not formatted for mobile devices.  While you can access the website on mobile browsers, full functionality will be best on a computer.


Browse our exhibitor showcase and visit exhibitors in real-time during the week.  Check the agenda for hours. Click here to learn more about navigating the Exhibit Hall.

The Conference app can be found at the App-Store for iOS or Google Play for Android. Search for the purple Eventscrlbe Live App

Attendees will visit participating sponsors’ virtual booths and possibly other areas of the virtual event (career fair, and networking sessions) to locate SCAN&WIN QR CODES, Each QR Code will contain a question that is answered to earn points to light up the leaderboard. Complete as many SCAN&WIN questions as possible (questions may change each day, Monday-Thursday) and see your name rise to the top.

The leaderboard is where your name will rise to the top as you play the Scan and Win game. The more questions you answer correctly, the more points you Will earn, and the luckier you may be!

Currently, the platform is not formatted for mobile devices.  While you can access the website on mobile browsers, full functionality will be best on a computer.

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The PB21 team is dedicated to ensuring you have the best possible experience during the conference.

Privacy Policy

Sharing of Information

While participating in the PB21, the platform will automatically track your movement and participation to provide useful data for ASPB and Exhibitors.  This information will be used to help ASPB provide useful content in the future. This includes but is not limited to your participation in sessions, networking, and downloads.  Exhibitors will receive your information anytime you click into their booth and participate in sessions unless you Opt-Out while setting up your profile.

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If you have any questions about this Privacy Policy, please contact us at: